Help & Information
We offer a full refund or exchange for products returned to us within 28 days of purchase. This guarantee is in addition to your statutory rights as a consumer.
Refunds
- unopened, unused products
You can return unused items for a full refund up to 28 days after placing your order.
Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely.
A refund will be made to your original method of payment and confirmed to you by email.
Please note: we do not refund postage costs.
Exchanges
- opened, tested or partly used products
If after trying a product you decide it isn't suitable you can return it to us within 28 days of purchase for an exchange or credit note.
When returning the unwanted product please also let us know which product(s) you'd like to exchange for. If you don't specify an exchange, we will email you a credit note instead.