Help & Information
Privacy Policy
Privacy Policy
Our privacy policy is really simple - we only collect the bare minimum information we need to process and deliver your order.
- Delivery name and address
- Contact phone number (optional)
- Email address
This information is automatically passed to us by PayPal when you pay for your order. We do not collect any other personal details about you.
We do not use your address for advertising and do not sell your information to third parties (other companies).
Credit Card Security
Our security policy is really simple - we only accept payment through PayPal.
We do not, at any time, have access to view or store your payment details.
Legal Compliance
We fully comply with all relevant UK and EU legislation and regulations regarding data protection, consumer protection, distance selling and electronic communications.
Cookie Policy
Our cookie policy is really simple - we only use them to store the contents of your shopping basket when placing an order.
We do not allow third party advertising on our website and do not use tracking cookies for advertising purposes.
Cookies generated on our website only contain the minimum information for their purpose. They do not contain personal information such as your name or email address.
Shopping basket
As stated above, we use cookies to store the contents of your basket and chosen shipping option. These are system cookies, and are essential to shopping on our site.
Can I block cookies?
Yes. You can browse our website without the use of cookies, however, you won't be able to add items to the shopping basket or place an order.
Credit/Debit Cards
Your order and credit/debit card details are processed safely on a secure server. Your card number is automatically encrypted so it can not be read by humans.
Pre-Authorisation
Your card is pre-authorised at the time of placing the order. This creates a pending payment that is reserved for up to 7 days.
Full payment is only taken when your parcel is ready for dispatch. This is normally within 1 to 3 working days of receiving your order.
Industry Compliant
We use Monek and Lloyds Bank Cardnet to charge your card.
Our payment process is fully PCI (Payment Card Industry) compliant, and is approved by Lloyds Bank.
Beauty Naturals do NOT (at any time) have access to your card number.
Check out with PayPal
If your order is over £10, you can also choose to Check out with PayPal.
This means payment will taken from your PayPal account, and you will benefit from all the safety and security they offer.